30-day money-back guarantee
Customer satisfaction is a principal concern at Carousel Designs. Most items can be returned for a refund or store credit, provided that a Return Authorization request is made within 30 days from receipt of the order.
The following items are non-returnable:
- Any item that has been customized and/or personalized
- Any item purchased from the Clearance section
- Any specialty item manufactured and shipped by another company
- Any furniture items
- Any fabric swatches
- Any fabric half-yard samples
- Any fabric 2 yards or less in length
- Any drape panels
terms and conditions
Returned merchandise must not be used, stained, washed or wrinkled and must be in new, resalable condition to qualify for a refund or credit. Fabric must be in new, uncut condition and kept in a smoke-free environment.
All returned items will be inspected by our Quality Control Team.
To guarantee your return is accepted, a Return Authorization is required. The RA ensures that your refund or store credit is processed promptly. Returns must be received within 30 days from when the RA is requested.
When receiving a refund, please allow one to two billing cycles for your credit to appear on your monthly credit card statement. Refunds will be applied back to the credit card used for purchase.
Please note that we do not refund shipping charges.
Customers are responsible for return shipping cost. We do not provide a pre-paid return label for returns. However, if a store credit is selected, your store credit will have a free shipping promotion attached to be applied to your new order (free standard shipping only to the lower 48 states).
return authorization number (ra#)
You must obtain a Return Authorization Number (RA#) within 30 days of receipt of your order. You can request an RA# by contacting customer service. You will need the order number and last name of the billing contact, which is available in your order conformation email.