Orders with a subtotal of $100 or more (excludes furniture) receive FREE standard shipping to lower 48 state destinations! For all other orders to the lower 48 states shipping is $8.95. Shipping charges to Alaska and Hawaii are $31.95.
The Carousel team is working to produce and ship all orders in a timely manner. However, some delays may occur. We ship primarily via UPS and United States Postal Service (USPS). These carriers may be experiencing some delays in transit times and delivery within certain locations.
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We appreciate your patience during this unusual time.
Fabric Swatch orders are processed within 2 days and generally ship via US Postal Service. In some instances, swatches may be shipped via UPS Ground. Shipping times vary based on destination.
Made to Order Items
Made-to-order items are produced using in-stock fabrics in 2 weeks or less. When ready, your products will be shipped via UPS or the US Postal Service and shipping times may vary. An estimated shipping date will be included in your order confirmation. This date includes production time, and non-working days, including weekends and holidays.
Custom items are non-returnable and require customer approval before production can begin. After customer approval, custom items are ready to ship in four weeks or less.
Backorder dates are estimated based on projected arrival dates of the out-of-stock fabric. At times, these dates may be adjusted due to delays with the fabric manufacturers. While these instances are unpredictable, we proactively contact customers with outstanding orders to provide the updated arrival times. Once the fabric arrives at Carousel Designs, we will begin production on your order immediately.
What are specialty items? These items ship separately from products manufactured by Carousel Designs. These include: Wall Decor, Accessories, Lighting, Decorative Pillows, Rugs, Knit Blankets, and Mobiles under $109.00. Processing and handling times vary between 2 - 4 weeks based on the product. These are typically shipped via ground service with carriers such as UPS and FedEx. Specialty items are non-returnable.
If your order arrives damaged, please retain all packaging materials and contact us within one week of delivery.
Free shipping discounts and offers listed on our website do not apply to Canada shipments. Shipping fees on orders to Canada are $31.95.
Please note shipping fees on orders to Canada do not include any potential extra fees, duties, and taxes that may be due upon delivery.
Rush delivery is not available for orders shipping to Canada. Please allow 3 weeks for transit time once your order ships. Shipments to Canadian locations will be shipped via US Postal Service Priority Mail, US Postal Service Parcel Post, or UPS.
Because Carousel Designs products are made in the USA, orders shipped to Canada qualify as duty free under the North American Free Trade Agreement (NAFTA). However, customers are responsible for any applicable taxes such as Canadian Goods and Service Tax (GST), Provincial Sales Tax (PST), Quebec Sales Tax (QST), and Harmonized Sales Tax (HST). These taxes will be collected by the Canadian Postal Service upon delivery. Canada Post may also charge an additional handling fee when collecting these taxes.
We do not ship to other international addresses at this time. If you have friends or relatives in the states, we would be happy to ship the order to them. In turn, they could ship the products to you.
ups delivery times